# How to Manage Difficult People

Canonical: https://www.bookquiver.com/alan-fairweather/how-to-manage-difficult-people/9781848034389

![How to Manage Difficult People](https://quivercdn.com/covers/how-to-books/alan-fairweather/how-to-manage-difficult-people_978-18-4803-438-9.jpg?v=2026-05-18%2000%3A49%3A40)

- Book: [How to Manage Difficult People](https://www.bookquiver.com/alan-fairweather/how-to-manage-difficult-people) ([How to Manage Difficult People.md](https://www.bookquiver.com/alan-fairweather/how-to-manage-difficult-people.md))
- Authors: [Alan Fairweather](https://www.bookquiver.com/alan-fairweather)
- Publisher: how_to_books
- Medium: ebook
- ISBN: 978-18-4803-438-9
- Published: 2011-07-01
- Language: en_GB
- Binding: E-book

## Description

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a ‘problem’; Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.