# Judgment on the Front Line

Canonical: https://www.bookquiver.com/chris-derose/judgment-on-the-front-line/9781101561713

![Judgment on the Front Line](https://quivercdn.com/covers/portfolio/chris-derose/judgment-on-the-front-line_978-11-0156-171-3.jpg?v=2026-06-15%2020%3A46%3A45)

- Book: [Judgment on the Front Line](https://www.bookquiver.com/chris-derose/judgment-on-the-front-line) ([Judgment on the Front Line.md](https://www.bookquiver.com/chris-derose/judgment-on-the-front-line.md))
- Authors: [Chris DeRose](https://www.bookquiver.com/chris-derose), [Noel M. Tichy](https://www.bookquiver.com/noel-m-tichy)
- Publisher: portfolio
- Medium: ebook
- ISBN: 978-11-0156-171-3
- Published: 2012-10-11
- Language: en_US
- Binding: E-book

## Description

Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of...