# What Great Service Leaders Know and Do

Canonical: https://www.bookquiver.com/james-l-heskett/what-great-service-leaders-know-and-do

![What Great Service Leaders Know and Do](https://quivercdn.com/covers/berrett-koehler-publishers/james-l-heskett/what-great-service-leaders-know-and-do_978-16-2656-584-5.jpg?v=2026-06-12%2021%3A58%3A36)

- Authors: [James L. Heskett](https://www.bookquiver.com/james-l-heskett), [W. Earl Sasser](https://www.bookquiver.com/w-earl-sasser), [Len Schlesinger](https://www.bookquiver.com/len-schlesinger)
- Language: en_US
- Published: 2015-09-01

## Description

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful...

## Editions

### What Great Service Leaders Know and Do

- Publisher: berrett_koehler_publishers
- ISBN: 978-16-2656-584-5
- Pages: 288
- Published: 2015-09-01
- Language: en_US