# Good Services

Canonical: https://www.bookquiver.com/lou-downe/good-services

![Good Services](https://quivercdn.com/covers/bis/lou-downe/good-services_978-90-6369-543-9.jpg?v=2026-05-06%2006%3A21%3A27)

- Authors: [Lou Downe](https://www.bookquiver.com/lou-downe)
- Language: en_GB
- Published: 2020-02-10

## Description

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but 'Good Services' is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

## Editions

### Good Services

- Publisher: bis
- ISBN: 978-90-6369-543-9
- Pages: 1
- Published: 2020-02-10
- Language: en_GB