{
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  "title": "Service Operations Management",
  "subtitle": null,
  "url": "https://www.bookquiver.com/robert-johnston/service-operations-management/9781292739090",
  "publisher": "Pearson",
  "publisher_series": [],
  "translators": [],
  "medium": "paper",
  "duration_seconds": null,
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  "isbn": "978-12-9273-909-0",
  "pages": 664,
  "published": "2025-09-04",
  "language": "en_US",
  "cover": "https://quivercdn.com/covers/pearson/robert-johns/service-operations-management_978-12-9273-909-0-fea0cb2c.webp?v=2026-11-08%2003%3A27%3A19",
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  "binding": "Softcover",
  "description": "Address real-world organisational challenges by applying the principles of Service Operations Management Service Operations Management, 6th edition provides an understanding of how service performance can be improved in organisations. It features tools and techniques throughout, along with examples from a wide variety of international businesses.",
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    "title": "Service Operations Management",
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    "url": "https://www.bookquiver.com/robert-johnston/service-operations-management"
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  "authors": [
    {
      "name": "Robert Johns",
      "slug": "robert-johnston",
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}