# Are Your Customers Being Served?

Canonical: https://www.bookquiver.com/rowmark-ltd/are-your-customers-being-served

![Are Your Customers Being Served?](https://quivercdn.com/covers/matrix/rowmark-ltd/are-your-customers-being-served_978-18-4839-001-0.jpg?v=2026-05-07%2009%3A26%3A55)

- Authors: [Rowmark Ltd](https://www.bookquiver.com/rowmark-ltd), [David Ryder](https://www.bookquiver.com/david-ryder)
- Language: en_GB
- Published: 2007-09-20

## Description

Many organisations chase the Holy Grail of obtaining new customers, spending time, money, and energy on winning them only to provide them with a service or product that, quite frankly, is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation, it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage. This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.

## Editions

### Are Your Customers Being Served?

- Publisher: matrix
- Medium: audio
- ISBN: 978-18-4839-001-0
- Published: 2007-09-20
- Language: en_GB