# The Last Ten Per Cent

Canonical: https://www.bookquiver.com/tgc-prasad/the-last-ten-per-cent/9780143421085

![The Last Ten Per Cent](https://quivercdn.com/covers/india-portfolio/tgc-prasad/the-last-ten-per-cent_978-01-4342-108-5.png?v=2026-08-19%2017%3A10%3A43)

- Book: [The Last Ten Per Cent](https://www.bookquiver.com/tgc-prasad/the-last-ten-per-cent) ([The Last Ten Per Cent.md](https://www.bookquiver.com/tgc-prasad/the-last-ten-per-cent.md))
- Authors: [TGC Prasad](https://www.bookquiver.com/tgc-prasad)
- Publisher: india_portfolio
- ISBN: 978-01-4342-108-5
- Pages: 280
- Published: 2014-11-01
- Language: en_IN
- Binding: Softcover

## Description

Only too often, we falter when it comes to completing a task properly and on time. It is the last 10 per cent that seems to elude us-and this usually results in a negative customer experience. But then some companies-Wal-Mart, Starbucks, Nestlé and Southwest Airlines, to name a few-are far ahead of the curve: they have customers at the heart of whatever they do. What do these companies do that sets them apart? They genuinely believe in delivering a great customer experience; the thinking that accompanies this belief makes all the difference. The Last Ten Per Cent shows us how to go that extra mile.