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- 2011
- year of publication
- 264
- pages
- English (United States)
- language
- Softcover
- cover
- Publisher
- berrett_koehler_publishers
- ISBN-13
- 978-16-0509-975-0
- EAN
- 9781605099750
- Publication date
- 2011-05-30
- Book
- Wired and Dangerous · 1 edition
The publisher on this edition
Customers today are picky, fickle, vocal, and “all about me” vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they talk...