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- 2015
- year of publication
- 288
- pages
- English (United States)
- language
- Hardcover
- cover
- Publisher
- berrett_koehler_publishers
- ISBN-13
- 978-16-2656-584-5
- EAN
- 9781626565845
- Publication date
- 2015-09-01
- Book
- What Great Service Leaders Know and Do · 1 edition
The publisher on this edition
Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful...