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- 2000
- year of publication
- 336
- pages
- English (United States)
- language
- Hardcover
- cover
- Publisher
- berrett_koehler_publishers
- ISBN-13
- 978-15-7675-079-7
- EAN
- 9781576750797
- Publication date
- 2000-04-17
- Book
- Emotional Value · 1 edition
The publisher on this edition
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors...